AI Video Analysis for Customer Support
Send recording links or accept file uploads. Define what data to extract.
Receive structured data automatically.
"Working with Codexia was a game changer for our brand. Their creative direction set us apart in a crowded market. No steep learning curve. Codexia just clicked right away.”
Martin king
Dream & CO
"Working with Codexia was a game changer for our brand. Their creative direction set us apart in a crowded market. No steep learning curve. Codexia just clicked right away.”
Martin king
Dream & CO
"Working with Codexia was a game changer for our brand. Their creative direction set us apart in a crowded market. No steep learning curve. Codexia just clicked right away.”
Martin king
Dream & CO
How It Works
How It Works
The problem with asking users for video
It's too hard to collect. Too hard to use
Most companies avoid video entirely
You know a video would be clearer than 10 text messages. But asking for video means users need to install an app, create an account, or figure out where to upload. So you settle for descriptions and screenshots that leave you guessing.
Most companies avoid video entirely
You know a video would be clearer than 10 text messages. But asking for video means users need to install an app, create an account, or figure out where to upload. So you settle for descriptions and screenshots that leave you guessing.
Most companies avoid video entirely
You know a video would be clearer than 10 text messages. But asking for video means users need to install an app, create an account, or figure out where to upload. So you settle for descriptions and screenshots that leave you guessing.
Or you get videos scattered everywhere
WhatsApp, email, Google Drive, chat apps. No context. No organization. Your team watches every video manually, hunting for the relevant information.
Or you get videos scattered everywhere
WhatsApp, email, Google Drive, chat apps. No context. No organization. Your team watches every video manually, hunting for the relevant information.
Or you get videos scattered everywhere
WhatsApp, email, Google Drive, chat apps. No context. No organization. Your team watches every video manually, hunting for the relevant information.
Either way, you waste time Slow resolutions. Frustrated customers. Hours spent on back-and-forth that one video would have solved.
Features
Features
How VideoSignal works
Send a link. User submits. Get back structured data automatically
1. Create a link and define your extraction fields
Generate a link via API. Specify what information you need: issue type, severity, damage location, error text whatever matters for your workflow.
1. Create a link and define your extraction fields
Generate a link via API. Specify what information you need: issue type, severity, damage location, error text whatever matters for your workflow.
1. Create a link and define your extraction fields
Generate a link via API. Specify what information you need: issue type, severity, damage location, error text whatever matters for your workflow.
2. User submits in their browser (no app)
Send the link via email, SMS, or chat. They can: Record a video directly in their browser Upload photos from their camera roll Upload documents like PDFs, receipts, or forms
Where's the error ?
Error is on line 244.
2. User submits in their browser (no app)
Send the link via email, SMS, or chat. They can: Record a video directly in their browser Upload photos from their camera roll Upload documents like PDFs, receipts, or forms
Where's the error ?
Error is on line 244.
2. User submits in their browser (no app)
Send the link via email, SMS, or chat. They can: Record a video directly in their browser Upload photos from their camera roll Upload documents like PDFs, receipts, or forms
Where's the error ?
Error is on line 244.
3. Get webhook with files + populated fields
Receive instant webhook when upload completes. Get the file URLs plus all your specified fields extracted and populated by AI.
Debugged
Compiled
Tested
Documented
Deploy
3. Get webhook with files + populated fields
Receive instant webhook when upload completes. Get the file URLs plus all your specified fields extracted and populated by AI.
Debugged
Compiled
Tested
Documented
Deploy
3. Get webhook with files + populated fields
Receive instant webhook when upload completes. Get the file URLs plus all your specified fields extracted and populated by AI.
Debugged
Compiled
Tested
Documented
Deploy
Works with any visual input
Videos, images, and PDFs same extraction schema, same structured output.
Videos
Screen recordings, camera videos, walkthroughs. Extract issues, error messages, sequences of events.
Videos
Screen recordings, camera videos, walkthroughs. Extract issues, error messages, sequences of events.
Videos
Screen recordings, camera videos, walkthroughs. Extract issues, error messages, sequences of events.
Images
Photos of damage, products, documents, ID cards. Extract objects, text, damage type, severity.
Images
Photos of damage, products, documents, ID cards. Extract objects, text, damage type, severity.
Images
Photos of damage, products, documents, ID cards. Extract objects, text, damage type, severity.
PDFs
Receipts, invoices, forms, contracts, medical records. Extract structured data, visible text, key fields.
PDFs
Receipts, invoices, forms, contracts, medical records. Extract structured data, visible text, key fields.
PDFs
Receipts, invoices, forms, contracts, medical records. Extract structured data, visible text, key fields.
Same extraction schema
Define your fields once. Whether users send video, photo, or PDF, you get the same structured data back.
Same extraction schema
Define your fields once. Whether users send video, photo, or PDF, you get the same structured data back.
Same extraction schema
Define your fields once. Whether users send video, photo, or PDF, you get the same structured data back.
Trusted by developers at the world’s top teams:
Trusted by developers at the world’s top teams:
Trusted by developers at the world’s top teams:
Use cases across industries
Videos, images, and PDFs same extraction schema, same structured output.
E-commerce/retail
Product issue videos, defect photos, return receipts. Extract: defect type, product condition, order details.
E-commerce/retail
Product issue videos, defect photos, return receipts. Extract: defect type, product condition, order details.
E-commerce/retail
Product issue videos, defect photos, return receipts. Extract: defect type, product condition, order details.
Property management
Maintenance videos, damage photos, warranty PDFs. Extract: issue type, location, urgency, receipt details.
Property management
Maintenance videos, damage photos, warranty PDFs. Extract: issue type, location, urgency, receipt details.
Property management
Maintenance videos, damage photos, warranty PDFs. Extract: issue type, location, urgency, receipt details.
Insurance
Claims with damage videos, photos, and PDF reports. Extract: damage type, severity, vehicle details, policy numbers.
Insurance
Claims with damage videos, photos, and PDF reports. Extract: damage type, severity, vehicle details, policy numbers.
Insurance
Claims with damage videos, photos, and PDF reports. Extract: damage type, severity, vehicle details, policy numbers.
SaaS products
Bug reports with screen recordings or screenshots. Extract: error messages, reproduction steps, browser info, severity.
SaaS products
Bug reports with screen recordings or screenshots. Extract: error messages, reproduction steps, browser info, severity.
SaaS products
Bug reports with screen recordings or screenshots. Extract: error messages, reproduction steps, browser info, severity.
AI products / AI agents
Equip your AI agent with visual input capabilities. Let users show problems instead of describing them. No video infrastructure to manage just add the tool to your agent's toolkit.
AI products / AI agents
Equip your AI agent with visual input capabilities. Let users show problems instead of describing them. No video infrastructure to manage just add the tool to your agent's toolkit.
AI products / AI agents
Equip your AI agent with visual input capabilities. Let users show problems instead of describing them. No video infrastructure to manage just add the tool to your agent's toolkit.
Healthcare
Symptom videos, medical record PDFs, insurance card photos. Extract: affected area, severity, policy details, patient information.
Healthcare
Symptom videos, medical record PDFs, insurance card photos. Extract: affected area, severity, policy details, patient information.
Healthcare
Symptom videos, medical record PDFs, insurance card photos. Extract: affected area, severity, policy details, patient information.
Automotive / Car dealerships
Trade-in vehicle videos, damage assessment photos, title documents. Extract: vehicle condition, mileage, VIN, damage locations.
Automotive / Car dealerships
Trade-in vehicle videos, damage assessment photos, title documents. Extract: vehicle condition, mileage, VIN, damage locations.
Automotive / Car dealerships
Trade-in vehicle videos, damage assessment photos, title documents. Extract: vehicle condition, mileage, VIN, damage locations.
Home services
Job site videos, equipment photos, work order PDFs. Extract: equipment type, issue description, model numbers, urgency level.
Home services
Job site videos, equipment photos, work order PDFs. Extract: equipment type, issue description, model numbers, urgency level.
Home services
Job site videos, equipment photos, work order PDFs. Extract: equipment type, issue description, model numbers, urgency level.
Pricing
Pricing
Pricing
Start free.
Scale as you grow
Flexible plans for solo developers, growing teams, and engineering orgs that need speed without compromise.
Included:
50 Credits Included (One time)
Start extracting risk-free
Pay for what you use
1 credit per video uploaded 3 credits per extraction field
1h temporary storage (max.)
Files auto-deleted after one hour
API / Logs access
Full API access and real-time activity monitoring
Custom variables
Define any extraction fields you need
Record up to 5 minutes
Perfect for quick demos and bug reports
Included:
50 Credits Included (One time)
Start extracting risk-free
Pay for what you use
1 credit per video uploaded 3 credits per extraction field
1h temporary storage (max.)
Files auto-deleted after one hour
API / Logs access
Full API access and real-time activity monitoring
Custom variables
Define any extraction fields you need
Record up to 5 minutes
Perfect for quick demos and bug reports
Included:
50 Credits Included (One time)
Start extracting risk-free
Pay for what you use
1 credit per video uploaded 3 credits per extraction field
1h temporary storage (max.)
Files auto-deleted after one hour
API / Logs access
Full API access and real-time activity monitoring
Custom variables
Define any extraction fields you need
Record up to 5 minutes
Perfect for quick demos and bug reports
Everything in PAYG plus:
Shared Workspace
Collaborate with up to 3 team members on video projects
Up to 3 assistant
Create specialized extraction models for different use cases
Bring your own data
Fine-tune extraction models with your specific examples
Custom Branding
Upload your own logo and colors
Unlimited minutes
No restrictions on video length or file size
Standard support
Support with 48-hour response time (weekdays)
Everything in PAYG plus:
Shared Workspace
Collaborate with up to 3 team members on video projects
Up to 3 assistant
Create specialized extraction models for different use cases
Bring your own data
Fine-tune extraction models with your specific examples
Custom Branding
Upload your own logo and colors
Unlimited minutes
No restrictions on video length or file size
Standard support
Support with 48-hour response time (weekdays)
Everything in PAYG plus:
Shared Workspace
Collaborate with up to 3 team members on video projects
Up to 3 assistant
Create specialized extraction models for different use cases
Bring your own data
Fine-tune extraction models with your specific examples
Custom Branding
Upload your own logo and colors
Unlimited minutes
No restrictions on video length or file size
Standard support
Support with 48-hour response time (weekdays)
Everything in pro plus:
Shared Workspace
Scale collaboration with up to 10 team members
Custom domain
Host upload links on your own branded domain
Up to 5 assistant
Create specialized extraction models for different use cases
Priority support
Support with 24-hour response time (weekdays)
Everything in pro plus:
Shared Workspace
Scale collaboration with up to 10 team members
Custom domain
Host upload links on your own branded domain
Up to 5 assistant
Create specialized extraction models for different use cases
Priority support
Support with 24-hour response time (weekdays)
Everything in pro plus:
Shared Workspace
Scale collaboration with up to 10 team members
Custom domain
Host upload links on your own branded domain
Up to 5 assistant
Create specialized extraction models for different use cases
Priority support
Support with 24-hour response time (weekdays)
Entreprise
Entreprise
Entreprise
Need something custom?
On-premise, train your own model, data labelling, volume discount, priority support... just get in touch!
Testimonials
Testimonials
Testimonials
Real results from real clients
From support teams to product managers, VideoSignal helps companies capture visual context faster, resolve issues sooner, and eliminate back-and-forth without the guesswork.
4.9
“Codexia cut our bug backlog in half in just two weeks. It feels like we added another engineer to the team overnight.”
Martin king
Dream & CO
4.9
“Codexia cut our bug backlog in half in just two weeks. It feels like we added another engineer to the team overnight.”
Martin king
Dream & CO
4.9
“Codexia cut our bug backlog in half in just two weeks. It feels like we added another engineer to the team overnight.”
Martin king
Dream & CO
5.0
“I used to spend hours explaining old functions to new hires. Now I just let Codexia do it — and it’s faster and clearer than me.”
Sarah L.
StartupX
5.0
“I used to spend hours explaining old functions to new hires. Now I just let Codexia do it — and it’s faster and clearer than me.”
Sarah L.
StartupX
5.0
“I used to spend hours explaining old functions to new hires. Now I just let Codexia do it — and it’s faster and clearer than me.”
Sarah L.
StartupX
4.8
“The refactor feature is magic. It turned a 300-line nightmare into something I actually want to maintain.”
Priya N.
ScaleOps
4.8
“The refactor feature is magic. It turned a 300-line nightmare into something I actually want to maintain.”
Priya N.
ScaleOps
4.8
“The refactor feature is magic. It turned a 300-line nightmare into something I actually want to maintain.”
Priya N.
ScaleOps
4.7
“Codexia gives my team context that Copilot never could. It doesn’t just write — it understands our code.”
David K.
NeonCloud
4.7
“Codexia gives my team context that Copilot never could. It doesn’t just write — it understands our code.”
David K.
NeonCloud
4.7
“Codexia gives my team context that Copilot never could. It doesn’t just write — it understands our code.”
David K.
NeonCloud
4.9
“Codexia feels like having a senior dev sitting next to me. It doesn’t just fix problems, it teaches why they happened."
Lina P.
AtlasTech
4.9
“Codexia feels like having a senior dev sitting next to me. It doesn’t just fix problems, it teaches why they happened."
Lina P.
AtlasTech
4.9
“Codexia feels like having a senior dev sitting next to me. It doesn’t just fix problems, it teaches why they happened."
Lina P.
AtlasTech
4.9
“I finally trust AI to touch production code. Codexia’s suggestions are spot-on and never reckless.”
Tom B.
Quantumly
4.9
“I finally trust AI to touch production code. Codexia’s suggestions are spot-on and never reckless.”
Tom B.
Quantumly
4.9
“I finally trust AI to touch production code. Codexia’s suggestions are spot-on and never reckless.”
Tom B.
Quantumly
4.5
“The docs generator alone pays for itself. We haven’t had outdated documentation since we installed Codexia.”
Michael C.
BetaSpace
4.5
“The docs generator alone pays for itself. We haven’t had outdated documentation since we installed Codexia.”
Michael C.
BetaSpace
4.5
“The docs generator alone pays for itself. We haven’t had outdated documentation since we installed Codexia.”
Michael C.
BetaSpace
4.9
“Codexia surfaces issues before QA even notices. It’s like having a silent quality gate on every PR.”
Noah F.
SkyForge Systems
4.9
“Codexia surfaces issues before QA even notices. It’s like having a silent quality gate on every PR.”
Noah F.
SkyForge Systems
4.9
“Codexia surfaces issues before QA even notices. It’s like having a silent quality gate on every PR.”
Noah F.
SkyForge Systems
4.9
“We use Codexia across five projects. It’s the one tool that consistently saves us time and sanity.”
Ethan S.
Appion Labs
4.9
“We use Codexia across five projects. It’s the one tool that consistently saves us time and sanity.”
Ethan S.
Appion Labs
4.9
“We use Codexia across five projects. It’s the one tool that consistently saves us time and sanity.”
Ethan S.
Appion Labs
FAQ
FAQ
FAQ
Got questions?
We’ve got answers
Everything you need to know about how Codexia works, keeps your code safe, and helps your team ship faster.
How does the AI extraction work?
What file types do you support?
Do users need to create an account?
Where are the files stored?
How accurate is the AI extraction?
Can I customize what gets extracted?
How does the AI extraction work?
What file types do you support?
Do users need to create an account?
Where are the files stored?
How accurate is the AI extraction?
Can I customize what gets extracted?
How does the AI extraction work?
What file types do you support?
Do users need to create an account?
Where are the files stored?
How accurate is the AI extraction?
Can I customize what gets extracted?
How do webhooks work?
What browsers are supported for recording?
How long do recording links last?
Can users upload multiple files per link?
Do you offer custom AI models?
Can I use this without the API?
How do webhooks work?
What browsers are supported for recording?
How long do recording links last?
Can users upload multiple files per link?
Do you offer custom AI models?
Can I use this without the API?
How do webhooks work?
What browsers are supported for recording?
How long do recording links last?
Can users upload multiple files per link?
Do you offer custom AI models?
Can I use this without the API?
Start collecting video today
Join teams who save hours every week by letting AI extract the information that matters from every video, image, and PDF.
Start collecting video today
Join teams who save hours every week by letting AI extract the information that matters from every video, image, and PDF.
Start collecting video today
Join teams who save hours every week by letting AI extract the information that matters from every video, image, and PDF.
Blog
Blog
Blog
Our last updates
Our last updates Stay in the loop with new features, product improvements, and API enhancements.